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Agevisor Touch trouble shooting

in the event that the machine is not scanning or the touch screen is nonresponsive

Power Cycle Device

  • Connect a USB Mouse and or USB Keyboard into the USB ports on the right side of the unit.

  • Once connected hold the power button down and use the mouse to slide down on the screen to power off the unit.

  • Keep the unit powered off for 1 minute then power the unit back on.

  • Once powered on, test to see if the touch screen becomes responsive again.

Power Cycle Device

  • Connect a USB Mouse and or USB Keyboard into the USB ports on the right side of the unit.

  • Once connected hold the power button down and use the mouse to slide down on the screen to power off the unit.

  • Keep the unit powered off for 1 minute then power the unit back on.

  • Once powered on, test to see if the touch screen becomes responsive again.

The token works hotline can be called for remote service.  A Technician will use teamviewer to access the device to repair or diagnose
  914-704-3100 x2.
IF PROBLEMS PERSIST OR IT IS NOT FIXABLE PLEASE CONTACT CHRISTOPHER AT THE WAREHOUSE FOR A REPLACEMENT.

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